This Refund Policy outlines the conditions under which refunds may be issued for Online Business Store packages and services.
Quick Summary
Refund requests must be submitted within 3 days of package activation. After 3 days, no refunds will be issued.
1. Refund Eligibility
You may be eligible for a refund if:
- Request is made within 3 days of package activation
- Package services have not been actively used
- Technical issues prevent platform access
- Duplicate payment was processed
- Service was not delivered as described
2. Refund Conditions
Conditions that qualify for full or partial refunds:
- Platform inaccessibility for more than 48 hours
- Payment processing errors
- Misrepresentation of package features
- Critical system errors affecting your account
3. Non-Refundable Items
The following are NOT eligible for refunds:
- Packages activated for more than 3 days
- Custom services already delivered (logo, ad creation)
- Facebook ad boost spending
- Personal consultation sessions completed
- Downloaded marketing materials
- Wallet withdrawals already processed
- Promotional or discounted packages
4. How to Request a Refund
Follow these simple steps to request your refund:
Contact Us
Send email or WhatsApp within 3 days of activation
Provide Details
Include account email, transaction ID, and reason for refund
Review Process
Our team will review your request within 24-48 hours
Receive Refund
Approved refunds processed within 7-10 business days
5. Processing Time
Refund processing times by payment method:
- bKash/Nagad: 1-3 business days
- Bank Transfer: 5-7 business days
- Credit/Debit Card: 7-10 business days
- International Cards: 10-14 business days
6. Refund Methods
Refunds are processed to the original payment method used during purchase. If the original method is unavailable, we will arrange an alternative method with you.
7. Partial Refunds
In certain cases, we may issue partial refunds:
- If some services were used before the refund request
- Service fees and processing charges may be deducted
- Custom work already completed will be charged
8. Cancellation Policy
You can cancel your subscription at any time. Cancellation does not automatically trigger refund. Access continues until the end of the paid period, and no charges will be made for the next billing cycle.
9. Disputes
If you disagree with a refund decision, submit a written appeal within 7 days. Our management team will review your case and communicate a final decision within 14 days.
10. Contact for Refunds
To request a refund or for any refund-related questions:
We are committed to fair refund practices. If you have any concerns, please contact us immediately.